Cancellations & Refunds

Last Updated: 8 September 2026

1. Cancelling an Order

Cancellation depends on how far the order has progressed:

• Before dispatch — you may cancel free of charge. Call or write to us as early as you can and we will refund any advance in full.
• After dispatch — the consignment is already with the transporter and cannot be recalled. You may refuse delivery, in which case return freight and any handling charge will be deducted from your refund.
• Custom, dyed, printed or job-work orders — cannot be cancelled once production has begun, since the material has already been committed to your specification.
• Cut-to-length fabric — cannot be cancelled once cutting has started.

2. When a Return Is Accepted

We will accept a return where:

• The fabric is damaged, defective, or materially different from what was confirmed.
• The wrong fabric, shade or quantity has been supplied.
• You raise the request within 7 days of delivery.
• The goods are unused, unwashed, uncut and in their original packing, with all tags and labels intact.
• You can produce the original invoice and delivery challan.

Please photograph the issue clearly — including the fabric, the fault and the packing label — before sending anything back. Almost every claim is settled faster when good photographs are supplied at the start.

3. What Cannot Be Returned

The following are not eligible for return, which is standard across the textile trade:

• Fabric that has been cut, washed, stitched, dyed, printed or processed in any way after delivery.
• Cut-piece or meter-cut fabric sold against a specific length.
• Custom orders — special dyeing, printing, embroidery or made-to-order material.
• Items sold as clearance, lot sale, seconds or "as is" stock.
• Goods returned without their original packing, or without the invoice.
• Minor shade variation between dye lots, or slight difference from the on-screen photograph — both are inherent to fabric and are not treated as defects.
• Complaints raised more than 7 days after delivery.

4. How to Raise a Return

The process is straightforward:

• Contact us within 7 days of delivery, by phone, WhatsApp or email.
• Give your invoice number, the fabric name and the quantity affected.
• Send clear photographs showing the defect, along with a photograph of the packing label.
• Wait for our written approval and return instructions before sending anything back. Goods returned without approval may be refused.
• Pack the fabric in its original packing, enclose a copy of the invoice, and hand it to the transporter we nominate.

5. Inspection and Refund Timeline

Once the returned fabric reaches us:

• We inspect it within 3 to 5 working days.
• If the claim is approved, the refund is initiated within 7 working days.
• The refund is credited to the same bank account or payment method used for the original payment.
• Your bank may take a further 5 to 10 working days to reflect the credit.

If a claim is rejected after inspection, we will explain why and return the goods to you at your cost.

6. What You Get Back

The amount refunded depends on the reason for the return:

• Damaged or defective fabric — full value of the affected goods plus the freight you paid on them.
• Wrong fabric supplied by us — full value plus freight, both ways.
• Return for your own reasons — accepted at our discretion only. Value of goods less return freight and a restocking deduction where the material has to be re-rolled or re-packed.

Where only part of a consignment is affected, the refund covers that part alone. Refunds are always made against the original invoice; we do not settle refunds in cash.

7. Replacement and Credit Note

Many buyers prefer a replacement or a credit note over a refund, and we are happy to do either. A replacement is dispatched as soon as the returned goods are received and approved, subject to availability of the same fabric and lot. A credit note can be adjusted against any future order and is valid for 12 months from the date of issue.

8. Damage in Transit

If the consignment arrives visibly damaged or wet, do not accept it — have the transporter mark the damage on the delivery receipt and tell us the same day.

If you notice damage only after opening the packing, photograph it immediately and contact us within 24 hours of delivery. Where transit damage is established, we arrange a replacement or a full refund at no additional cost to you, and we take the claim up with the transporter ourselves.

9. Shortage and Short Length

Every roll is measured and recorded before dispatch. If the length you receive is short of what was invoiced, tell us within 7 days with the meter reading and photographs, and we will credit or replace the shortfall. A tolerance of plus or minus 1% on measured length is normal in the trade.

10. Contact for Cancellations and Refunds

For anything relating to cancellation, return or refund, please contact us directly rather than through the transporter: